RESTAURANT, HOTEL, AND SPA MYSTERY SHOPPING
Ron Stewart Consulting provides evaluation services for restaurants, hotels, and spas. We measure the quality of food and service provided to your customers by obtaining valuable feedback from Ron Stewart, a former successful fine dining restaurant owner and Executive Chef. As a result of our consultative approach to mystery shopping for hospitality companies, we will provide you with the opportunity to achieve customer service excellence through independent customer service evaluations.
Most customers do not complain; they just never come back!
Why do we need Mystery Shopping?
Owners and managers simply can’t be everywhere. We also understand that sometimes being in an operation day in and day out leads to overlooking some small and large details; this may greatly affect the customer’s experience. This is why it is so imperative to have secret shoppers.
What are Secret Shoppers?
Secret shoppers are people who visit businesses posing as customers, evaluate the service they receive and complete an evaluation form. These evaluations provide you with a detailed report of your entire operation from a consumer’s point of view.
What does a Restaurant Mystery Shoppers Report Consist of?
The Report consists of the guest’s experience from the moment they make a reservation, step through your door and leave. Included in the evaluation are the following areas:
How Useful are these Reports?
Business owners and managers use these reports to ensure their employees are practicing good selling techniques, providing quality service to their customers and that the food is both properly presented and of good quality. These reports can also help to identify areas of Theft & Liquor Liability.
Most customers do not complain; they just never come back. These customers tell their friends, who then tell their friends. This, plus the use of the internet, makes it even more important to get the inside track on your guests’ experiences. The negative impact on you is insurmountable, given the reach of the internet.
What do I do once the Report is Complete?
Once the report is complete, we will review our findings with you to help you gain the insight needed. This will allow you to achieve higher sales, quality of food, service, and put you on the path of success.
Ron Stewart Consulting can assist in the development of systems in your establishment to help facilitate a smoother operation that is more efficient and profitable.